Louise Games has more than 20 years of membership association experience driving all aspects of global integrated membership and marketing programs. During her 10-year tenure at PMI, she has supported the global team responsible for implementing the membership strategy and cultivating the member value proposition. Louise led the implementation of membership automatic renewal and currently is supporting the membership model redesign transformation project. She is the Product Manager of the new member benefit, PMI Picks (formerly Snippets), an innovative product offering bite-sized content. Louise has a Master of Business Administration (MBA) degree, and is a Certified Association Executive (CAE) and Certified Scrum Product Owner (CSPO).